Service Design - Andy Polaine, Lavrans Løvlie & Ben Reason

Service Design

By Andy Polaine, Lavrans Løvlie & Ben Reason

  • Release Date: 2013-03-13
  • Genre: Branscher och yrken
  • Size: 33.17 MB

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Service Design is an eminently practical guide to designing services that work for people. It offers powerful insights, methods, and case studies to help you design, implement, and measure multichannel service experiences with greater impact for customers, businesses, and society.